Faq

Do I get to choose my local tailor?

We’ve created partnerships with some excellent tailors in Bed-Stuy, Downtown Brooklyn, Williamsburg, DUMBO, Gowanus, and Park Slope that we’ll pair you with.


Do I have to pay for measurements and/or alterations?

Nope - measurements and alterations are always included in the price. It’s part of the deal.


How long does it take to receive my 9tofive suit?

Once your measurements are submitted, your suit will be delivered to your door within 4 weeks.


Where are your suits made?

Our fabrics are sourced from around the world, and our garments are designed in Brooklyn and manufactured in Thailand.


Do you offer bespoke or custom-made suits?

Not at the moment.


Do you make suits for children?

For now, no. Kids are cute enough already.


Do you make suits for women?

Our suits are cut for men’s bodies, but there’s absolutely no reason why a woman couldn’t purchase a 9tofive suit.


If my suit doesn’t fit, what should I do?

If, for some reason, you don’t love the fit upon delivery, you can take your 9tofive suit back to the same tailor who measured you and get alterations at no additional cost.

 

We have a 100% satisfaction guarantee. If you’re not happy with your suit and we can’t fix it, you’ll be able to return your suit for a full refund.


What do you do with the returned suits?

We've partnered with People For People, inc and will be donating any returned suits to their project dad initiative.


How should I care for my 9tofive suit?

To keep your suit looking and feeling great, we always recommend dry cleaning. And the best part is, most of our tailors offer dry cleaning services, so you can take your 9tofive suit right back to where you were measured.


Do you offer gift cards?

Not yet, but you can always purchase a suit for someone!


Can I outfit my wedding party?

Of course! Each member of your wedding party can order online and get measured and altered at the tailor in their neighborhood.

If someone in your party lives outside of brooklyn, they'll need to pay out-of-pocket for their measurements. 


For any additional questions, please feel free to email support@9tofive.com