FAQ

Frequently Asked Questions

Do I get to choose my local tailor?

Through our exclusive partnership with GreenEarth Cleaning we now offer tailoring and dry cleaning services at locations that are convenient for you. Click to find a Tailor Partner in your location

Do I have to pay for measurements and/or alterations?

Nope – suit cleaning and alterations are always included in the price. It’s part of the deal.

Note: Limit one cleaning and alteration appointment per suit order

How long does it take to receive my order?

Domestic shipments usually take 4-5 business days to arrive.

Where are your suits made?

Our fabrics are sourced from around the world, and our garments are designed in Brooklyn and manufactured in South East Asia.

Explain Ready to Wear and Custom Made?

Ready to Wear are your traditional “off the rack” suits – we construct these garments using industry-standard sizes. Basic alterations can be done to tailor the suit to your liking.

Custom Made suits are constructed start-to-finish based on your exact measurements. They are literally made to fit you. For a custom suit consultation, click here.

If my suit doesn’t fit, what should I do?

If, you don’t love the fit upon delivery, follow the steps below to schedule a free alteration appointment with one of our Tailor Partners.

1. Click the link to schedule an Alteration appointment

2. Find a location near you

3. Enter you Order ID to book your appointment

We have a 100% satisfaction guarantee. If you’re not happy with your suit and we can’t fix it, you’ll be able to return your suit for a full refund

How should I care for my 9tofive suit?

To keep your suit looking and feeling great, we recommend GreenEarth Cleaning. To find a dry cleaner in your area click here.

Do you offer gift cards?

Of course we do 🙂 Click here

Do you make suits for women?

Our suits are cut for men’s bodies, but there’s absolutely no reason why a woman couldn’t purchase a 9tofive suit.

Can I outfit my wedding party?

Of course, we love weddings! Lets connect, click here to schedule a wedding consultation.

For any additional questions, please feel free to email support@9tofive.com.