This Customer Rental Agreement (this “Agreement”) is a legal agreement between you, the customer, (“you” or “your”) and 9tofive LLC. (“9tofive,” “we,” or “us”), establishing the terms and conditions under which you will rent tuxedos, suits, accessories, and other items (each a “Product” or “Products”) and receive related services from us through our website at 9tofive.com.
The following policy applies to rental orders only. Rental orders are those that are checked-out/reserved as “Rent” on our website.
Rental Fees and Credit Card Authorizations: The rental fee (“Rental Fee”) for the Products will cover the Rental Fees, Accidental Damage Waiver, taxes and any other associated charges detailed on the checkout page of our website in connection with your rental order. Upon placing your order for Products, you authorize us to charge your credit card for the Rental Fee. We will charge your credit card the amount of the Rental Fee immediately upon you clicking “Complete My Order” on our website. You represent that you are authorized to use the chosen payment method (including, without limitation, credit cards) for the purpose of renting the Products as described herein. A reservation for a Product on our website is an order for the rental of that Product, no matter how far in advance the order is placed. In addition to the Rental Fee, you further authorize us to charge your credit card for any Unreturned Fee, or other damage amounts as set forth below.
Product Quality, Sizing, and Replacements: We will ship the Products and sizes as requested by you through our website ordering system. When you receive the Products you ordered, you should immediately inspect and try on the Products. If any item does not fit due to measurement error, you must notify us within 48 hours of order delivery, and we will ship you a replacement item at no additional cost to you. If your replacement request is made after 48 hours you will be charged the cost of shipping the item(s). Please note that if you place your order fewer than 5 days before your event, we cannot guarantee that we will have time to ship you a replacement.
Cancellations: You may cancel your order at least twenty-one (21) days prior to your event date, subject to the following cancellation process: (i) for cancellations that are forty-five (45) or more days in advance of such event date, no cancellation fee and fully refunded to the method of payment used at checkout; and (ii) for cancellations that are less than forty-five (45) days in advance of such event date, account credit for the total of your order that may be used for a future reservation within eighteen (18) months from date issued; and (iii) for cancellations where the original event date has been updated after initial checkout are not eligible for refunds.
Shipping: Your rental order will be shipped to you through a shipping partner, and will be scheduled to arrive at least 14 days prior to your event date. We only ship to a verified United States Postal Service residence, office or hotel street address within the continental US (we can not ship to a P.O. Box). All orders are shipped in a high-quality corrugated box.
Returns: To return your rental, just pack everything back into the original box. Then peel off the shipping label along the perforated edge to reveal the prepaid return label underneath and take the box to your nearest USPS location. We do not ship outside of the contiguous US, nor do we permit orders to be returned from outside of the contiguous US. If your destination event order is returned from Alaska, Hawaii, or an international country, we do not reimburse for extra shipping costs and international shipping costs. Returning your order from an international country will incur a late return fee as customs delays the return of your rental.
Unreturned Fees: All rental orders must be shipped back to 9tofive no later than 3 days following your event date. Any Products not marked shipped within 3 days of your event shall be deemed as needing a rental extension. A rental extension fee of sixty dollars ($60.00) will be charged to the payment card used to pay the rental. If you do not return the rented item(s) within twenty-one (21) days from your event date your items will be considered unreturned and 9tofive will charge your payment card for the retail value of your items, retail value set on the site, plus applicable sales tax.
Lost Return Policy: If you lose the Return Packaging, you should access your account and reprint the return label.
Personal Items: WE ARE NOT RESPONSIBLE OR LIABLE FOR ANY PERSONAL ITEMS LEFT IN THE PRODUCTS OR THAT YOU OTHERWISE RETURN TO US IN YOUR SHIPPING BOX. WE WILL NOT REFUND (IN PART OR IN FULL) ANY ORDERS OR REIMBURSE THE COSTS OF ANY PERSONAL ITEMS YOU RETURN TO US. In the event that you accidentally return a personal item to us in your shipping box, you may reach out to our Customer Care team and provide all necessary information to help us identify the item. We may attempt to locate any personal items you believe you have returned to us upon receiving your request, but we are not obligated to do so and assume no liability for such personal items. If we are able to locate your personal item(s), we will attempt to ship the items back to you at the address you have provided and will charge your credit card on file for the associated shipping costs. We will not be liable for any personal items that are damaged or lost in transit. Please allow up to 21 business days for us to process, locate and ship any found personal item(s) back to your desired address. We do not ship to P.O. Box addresses nor do we ship outside of the contiguous United States. We will not return any items that cannot be legally shipped, and we will not return cash, credit cards, or debit cards. Our warehouses immediately shred any credit or debit cards that are found. Any personal items left unclaimed within seven (7) days of return will be destroyed or donated to a charity of our choosing.
Damages: When you rent Products from 9tofive, an Accidental Damage Waiver is added to the cost of your order. This waiver covers only damages that can be repaired through normal dry cleaning or minor tailoring. If we determine that a rental Product is damaged beyond repair, or if a rental Product is not returned, you will be charged an Unreturned Fee for the item. Unauthorized alterations made to a Product will result in an additional charge to return the Product to its original size.
Rent to Keep: In conjunction with our rental service, we’re offering the option to purchase limited items at the Rent to Keep price. For items that qualify for Rent To Keep, you will find information in your rental order or the return email after your event. All sales are final and “as is”. The option to keep your rental is not available for all styles. If any item is kept without confirming availability for final purchase the Unreturned Fee will be charged to your credit card on file.
You will be responsible for Unreturned Fees and any other damage charges collectively associated with Products you ordered and for any orders for Products initiated from your account. If we are unable to collect Fees owed by a member of an event (e.g. a groom’s wedding party), the event creator (e.g. the groom) shall be responsible for paying such Fees. If you do not pay the amounts you owe to us when due, then we will need to institute collection procedures. You agree to pay our costs of collection, including without limitation reasonable attorneys’ fees.
No Warranty: We do not make any representations or warranties about the products and all disclaimers set forth in the Terms & Conditions of Use will apply to the products and any other activities under this agreement.